Privacy Policy

Effective Date: October 14, 2025

This Privacy Policy describes how Legion Cooling (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit our website. Your privacy is important to us, and we are committed to protecting it.

1. Information We Collect

We collect information to provide and improve our services to you. This information is collected in two ways:

a) Personal Information You Provide to Us: When you use our website to request a free callback or schedule a service, you voluntarily provide us with personal information. This process is managed through our secure service management partners, Jobber and LeadConnector. The information we collect may include:

  • Full Name
  • Physical Address
  • Email Address
  • Phone Number
  • Details related to your HVAC service needs

b) Non-Personal, Anonymous Data: We use Google Analytics to collect anonymous information about how visitors use our website. This data is aggregated and does not personally identify you. The information helps us understand user behavior and improve our website’s functionality. This data may include:

  • Your device’s IP address (in an anonymized form)
  • Browser type and version
  • The pages you visit on our site
  • The time and date of your visit
  • The time spent on those pages and other diagnostic data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule your requested callback, provide estimates, and deliver our HVAC services.
  • To Communicate With You: To send appointment confirmations, service updates, and respond to your inquiries.
  • To Improve Our Website: To analyze website traffic and user engagement to enhance the user experience and the information we provide.
  • For Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

  • With Service Providers: We share your personal information with Jobber and LeadConnector, our Customer Relationship Management (CRM) and scheduling software providers, for the sole purpose of managing your service requests and appointments.
  • For Analytics: We share anonymous, non-personal data with Google Analytics to analyze our website’s performance.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

These third-party service providers have their own privacy policies governing their use of your information.

4. Cookies and Tracking Technologies

Our website uses “cookies” in conjunction with Google Analytics to collect anonymous data. Cookies are small files stored on your device that help us analyze web traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We take reasonable measures to protect the information you provide to us from loss, theft, misuse, and unauthorized access or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Legion Cooling, 2427 Liner Ave, Apopka, FL 32703, (321) 316-2422